Terms of Service

1. Acceptance

These Terms of Service (“Terms”) govern your use of the Lunara AI mobile app and website (together the “Service”). By using the Service you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 16 years old to use Lunara AI. By creating an account, you represent that you meet this requirement and that the information you provide is accurate.

3. Account & security

You are responsible for keeping your account credentials secure. You must notify us immediately of any unauthorised use at [email protected]. We may suspend or terminate accounts that violate these Terms or that we reasonably suspect of fraud, abuse, or unlawful activity.

4. Subscriptions & billing

• Premium subscriptions are billed monthly or annually through the App Store, Google Play, or Stripe.
• Subscriptions auto-renew unless cancelled at least 24 hours before the renewal date.
• Cancellation is managed through the respective app store or your Lunara account.
• Refunds are handled per Apple / Google policy. Yearly plans include a 30-day money-back guarantee — email [email protected] to request one.
• Prices may change with 30 days’ notice for existing subscribers.

5. Acceptable use

You agree not to:

• Reverse-engineer, decompile, or extract source code from the Service
• Attempt to bypass rate-limiting, authentication, or subscription enforcement
• Use the AI Coach to generate content that is harmful, illegal, or violates third-party rights
• Resell, sublicense, or commercially exploit the Service
• Scrape, crawl, or use automated tools against our API

6. Intellectual property

The Service, including all software, designs, logos, and content (excluding your data), is owned by Lunara AI and protected by copyright, trademark, and other laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service for personal, non-commercial purposes.

7. Your content

You retain full ownership of the sleep data, notes, and conversations you create in Lunara. By using the Service you grant us a limited licence to process this data solely to operate and improve the Service.

8. Wellness, not medical advice

Lunara AI is a wellness product. It is not intended to diagnose, treat, cure, or prevent any medical condition. See our Medical Disclaimer for the full statement. Do not rely on Lunara for medical decisions.

9. Warranty disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We do not warrant that the Service will be uninterrupted, secure, error-free, or that data will be accurate. To the maximum extent permitted by law we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, Lunara AI’s aggregate liability arising out of or in connection with the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) US $100. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

11. Termination

You may terminate your account at any time via the App or the Delete Account page. We may suspend or terminate your account for breach of these Terms. Sections 6–10 survive termination.

12. Governing law & disputes

These Terms are governed by the laws of the jurisdiction where Lunara AI is registered, without regard to conflict-of-laws principles. Disputes shall first be attempted to be resolved by good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with the rules of the applicable arbitration body. Where required by local law, you retain the right to bring individual claims in small-claims court.

13. Changes to the Terms

We may update these Terms from time to time. Material changes will be announced in-app and by email 30 days before taking effect. Continued use after the effective date constitutes acceptance.

14. Contact

Questions about these Terms: [email protected]